The DfT has accepted all of the recommendations a review of the Driver and Vehicle Licensing Agency (DVLA) which has been published today (27 Feb).
The DfT commissioned the review in October 2013 as part of its “commitment to delivering improved quality and better value motoring services to the public, business and other interested parties”.
In a statement to Parliament Stephen Hammond, roads minister, said: “The review has concluded that while DVLA is an effective organisation, there is significant scope to increase efficiency.
“I am content to accept all of the recommendations in the report. I have asked the chief executive to prepare a strategic plan for DVLA on this basis, which prioritises those measures which will bring the greatest advantage to customers.”
As a result of the review, going forward drivers will be able to access more DVLA services online, and services will be tailored more towards drivers’ individual needs.
Stephen Hammond added: “These changes will mean drivers will find it easier to access more services online rather than filling out paper forms or spending valuable time on the phone.
“The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.”
Once the changes to online services have been implemented, the DVLA will become a centre of digital excellence which will provide training and guidance for other Government departments.
Click here to read the full DfT news release.
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