AA crews instructed not to stop on smart motorways

13.33 | 21 January 2020 | | 3 comments

Image: Highways England

Following recent media coverage, the AA has confirmed its patrols are told not to stop on smart motorways – but says it is not alone in providing such guidance.

Earlier this month, the BBC’s Inside Out programme featured a segment on smart motorways, during which former AA patrolman of the year Tony Rich said crews are instructed to wait for a broken down vehicle to be towed to a safer location by Highways England.

The story was picked up by the Express, who wrote: “smart motorway networks are considered so dangerous AA breakdown crews are not allowed to stop on the roads to help stricken motorists.”

Responding to that statement, the AA confirmed its crews are advised not to stop on smart motorways – but says this has been a long-held policy, which also applies to recovery agents from other organisations.

The AA – along with Highways England, the National Police Chiefs Council, the Home Office and several other recovery agents – are signed up to ‘SURVIVE’, where safety and best practice rules and policies for road workers are produced and applied. 

The SURVIVE policy document says:

Should a technician come across a casualty vehicle or arrive at the scene of a live running lane breakdown on a motorway where; 

  • the traffic officer patrol, police or other relevant transport authority are not attending
  • or either a safe working area has not been created 
  • or, if applicable, the casualty vehicle has not been moved to a place of safety,

they should not attempt to stop and provide assistance. The technician should instead call the police on 999 at the earliest opportunity and provide the details of the casualty vehicle and its location.

Edmund King, president of the AA, said: “It is not safe for breakdown organisations to recover vehicles unless the lane is closed and has a physical presence sat behind the casualty vehicle. 

“This is either the police with blue flashing lights or Highways England traffic officers with red flashing lights.”

Edmund King, AA president

Smart motorways – a controversial issue
First introduced in 2006 (on the M42), smart motorways use variable speed limits to manage traffic and tackle stop-start congestion.

There are two types of smart motorway in the UK. The first, often referred to as ‘dynamic’, is where the hard shoulder is opened to traffic during busy periods. The second is where the hard shoulder is open all the time.

The controversy surrounding smart motorways relates to safety – despite Highways England’s repeated assurances they are as safe as the wider motorway network.

Statistics published by the Express reveal nine people were killed in collisions on the smart motorway network last year.

The AA has been a long-term cynic of smart motorways. Speaking passionately about the issue at the 2019 National Road Safety Conference, Mr King called for Highways England to double the number of emergency refuge areas.

He also criticised the amount of time it currently takes to reach a vehicle which has broken down in a live lane.

Highways England has committed to reducing the distance between emergency refuge areas to one mile apart on new smart motorway schemes (beginning construction in 2020).

The Government agency also says it is enhancing emergency areas by installing extra signage, using the internationally recognised SOS text and marking the bays in a high-visibility orange colour to make them as easy as possible to spot.

Despite this, in October, transport secretary Grant Shapps announced that the DfT would conduct an “evidence stock take” to gather facts and make recommendations about the future of smart motorways.



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    I presume the AA will still stop on dual c/ways where there is no shoulder.. or any fast moving ‘A’ road with limited space at the side of the road, or near a blind bend on a ‘B’ road? Lots of locations can be risky for repair/breakdown vehicles and their operators where other drivers do not look where they’re going.

    Hugh Jones, Cheshire
    Agree (3) | Disagree (0)

    When you increase the number of lanes on a motorway from 3 to 4 in order to increase the capacity of the road, then will you not get an increase in the number of incidents of vehicles breaking down. The question will be whether any increase in crashes is due to the change in risk due to no hard shoulder, or the increase in exposure due to the increase in volume.

    Rod King, Lymm
    Agree (2) | Disagree (4)

    Having driven in Canada where the express routes (motorway equivalent) have 3 or 4 running lanes and both a hard shoulder and an emergency lane next to the centre barrier I cannot understand Highways England’s fatal fascination with SMART(dumb)motorways. What happens when the power fails and both the surveillance cameras and signs don’t work? I noted last year some sections of formerly SMART motorway had been reverted to ‘conventional’ hard shoulder only around Birmingham, a glimmer of hope perhaps?

    Niel, Southampton
    Agree (14) | Disagree (3)

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