The DfT has launched a “wide-ranging review into how the Driver Vehicle Licensing Agency (DVLA) can deliver better services and save money” (8 October 2013).
The DfT says the review will consider each part of the DVLA to identify improvements and make recommendations on how to make services better, including how best to move more services online and identifying how to increase the use of services that are already online.
Mary Reilly, a non-executive director of the DfT, will lead the three-month review before submitting a report to ministers outlining formal recommendations for transformation within the DVLA.
Stephen Hammond, roads minister, said: “The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies.
“We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers. This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses.”
Click here to read the full DfT announcement.