A Northern Irish IT company has been selected to deliver a major tech upgrade for the organisation responsible for the management of the National Driver Offender Retraining Scheme (NDORS) on behalf of all UK Police Forces.
UKROEd (United Kingdom Road Offender Education) has selected Cranmore to undertake the work as part of a wider project to modernise the not-for-profit organisation’s core operations.
More than two million UK drivers undertake driving offender retraining courses such as the National Speed Awareness Course (NSAC) each year.
Providing oversight and governance for these online and classroom-based courses, and the licensed specialists that provide them, requires a sophisticated IT platform, and work on the new system accelerates in April.
Cranmore will build the Customer Relationship Management (CRM) solution, creating an ambitious, interconnected platform that will mean stakeholders, trainers, providers, licensing, assessments, events, communications, and insights can be managed through a single system.
Critical processes will be streamlined and potentially automated, removing much unnecessary admin while simultaneously improving efficiency, data quality, and accuracy for faster, evidence-based decisions.
There will also be benefits for governance and quality assurance.
The result will be a better experience for staff and external stakeholders across the scheme.
The CRM is just part of UKROEd’s MApp (Management Application) project, aimed at improving client and stakeholder engagement, and contributing to its ambition of achieving zero deaths and zero serious injuries on UK roads.
While the National Speed Awareness Course is probably the best-known course delivered by the NDORS scheme, there are also seven other courses which may be provided as an alternative to prosecution, including for motorway offences, motorcycling infractions, and poor cycling.
Jill Craig, UKROEd’s chief information officer, said: “This new integrated business management solution will transform our core operations and capability, while providing room for us to scale sustainably in the future.
“The system, and the wider ambitions of Project MApp, demonstrates our commitment to continuous improvement, driving up standards, and improving the experience of our stakeholders, including trainers and course providers.
“Improving UK road safety requires commitment to delivering a quality service, and a major aspect of that is having the right technology in place.”
Heather McCook, operations director at Cranmore, said: “Cranmore brings significant experience in delivering exceptional CRM systems of this type. It’s an ambitious digital transformation project that will help UKROEd modernise and futureproof its operations.”
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